Kommo CRM - Integrations - Channels

Kommo is strong in integrations, especially with communication channels.

Main integrations include:

WhatsApp, Official API
Instagram DM
Facebook Messenger
Telegram
Email
Web Forms
VoIP systems
Zapier / Make
Custom API / Webhooks

After integration, every incoming communication automatically creates or updates a Lead in the CRM.

The manager does not need to switch between different applications. They can respond directly from the CRM.

Channel benefits:

Full chat history inside the Lead card
Automatic Lead creation from a new chat
Auto-assignment to managers
Chatbot integration
SLA control

Kommo is truly a messaging-first CRM.

Kommo can:

• Detect duplicate phone numbers or email addresses

• Merge conversations into one contact

• Automatically assign a responsible manager

• Launch automation for a lead that comes from a specific channel

As a result, all your communication is centralized in one system.